As sales teams grow and succeed, the need for a dedicated Customer Success team becomes essential. Here’s how I built ours to support that growth.
Building a Customer Success team to support and enhance the success of the sales team I had previously built.
Develop a strategic team focused on client retention and growth, thereby enabling the sales team to drive new revenue streams.
Leverage best practices and customize them to scale. Clarified cross-functional roles, and implement an iterative process to refine and optimize execution.
We’ve got a Winner! Industry recognition, top and bottom line growth.
Overcoming Challenges When Building Your First Customer Success Team:
Why This Plan Worked: